Posted June 14th, 2010 by Robin Snow

Your practice or business growth depends on how inbound and outbound calls are handled but often it takes years for your staff to handle calls in an expert fashion. One way to fast track your staff’s performance is to craft responses and communication that is prepared. Take a lesson from celebrities and politicians whose every word counts. Writers have carefully prepared talking points that enable them to communicate clearly and accurately. The frontline staff that you have entrusted to maximize your advertising and marketing investment should be equipped with the same resources.

Click here to view quick scripts