Posted June 14th, 2010 by Robin Snow

Learn about Chris’ Book:
Monkey Business for Today’s Phone Weary Office

“Hear/Speak/See No Evil and Take Friday Off!”

click here

“Monkey Business is an excellent and very worthy read for all business owners and entrepreneurs. We tend to be the worst at training our own staff and expect them to be mind readers. Chris gives detailed steps on how to train your staff, from answering the phone to selling your services. I highly recommend this book to give you the know-how and scripts to make your business more successful. She will also remind you of the steps you can take to make sure your staff is prepared mentally, physically and emotionally to do a great job for you.”
~ Lee Milteer, author of Success Is an Inside Job, Spiritual Power Tools for Successful Selling and the Millionaire Mindset Coaching Program


“Three words to live by … yes I can!”™

New Article!

How to Manage and Strengthen Your Dream Sales Team

Learn how to turn negatives into positives. Tell yourself every moment of every day … yes, I can … and eventually you will. Use my 12 steps to guide you in pushing the outside of your envelope. Step out of your comfort zone.


“If you believe, they’ll believe.”–Chris Mullins

1. Turning Negative into Positives

There are definitely negative forces out there. It may be cliché, but good can come out of everything. The more we give positive the more we’ll get it. Colleagues, leaders, customers, friends, even family are attracted to more positive people. Good vibes and bad vibes are infectious. Stop the bad and spread the good. Pass it on. You’re not just helping yourself, but you’re also helping others. Recognition is a great way to keep the positive energy going.


Everything is a lesson: Ask yourself: “What’s the lesson here?”

2. Turning Rejection Around

Training for life. Learning from rejection. Clients/jobs – were you prepared, did you really listen, did you ask the right questions, are they the right client/job for you. Ask the client what you could do differently.

Relationships (business/personal) – How would you handle things next time, was the writing on the wall and you didn’t want to see it? Was this the right relationship for you? Didn’t you know that deep down? Usually how you feel about something in retrospect is your guide on how you’ll want it to go next time.

3. Getting Value from Everything You Do

Allow yourself to be whoever and whatever you want. You have one life, you must try it all. Everything you do is a learning experience. Everything you do, every place you go, every person you speak with has value. The goal is to be open minded enough to see it.

4. Stepping Outside Your Comfort Zone

Push yourself just a little everyday, attempt something new everyday, recognize it and celebrate it. Risk Taking is essential. You risk making yourself vulnerable, making mistakes, seeming foolish, working hard, saying no, being rejected, conflict, failure and success. What risks will you take today? Will you accept the goals you’ve been given as the best you can do or will you blow them out of the water? Will you sell a product that you haven’t been comfortable with? Will you speak to someone in your department or another person that you’re usually intimidated by? Will you address your leader about issues that have been bothering you? Will you Yes someone today or will you give your own opinion? Will you share everything you know and make it your mission to help a teammate be the best that they can be?

5. Networking

This is key to business and personal life. By networking you become very resourceful. Networking is knowledge, communications and building relationships. Be resourceful. Follow-up with people, do what you say you’ll do. Send notes, articles, cards, just call and talk. This gives you value. Networking is key to building your business. Learn from others. Create an advisory board.

6. Learning to Celebrate Your Success

Success is a very individual thing and can only be defined by you. What motivates you? Tell others of your successes and celebrate. Be proud. Self-recognition is just as important as recognition from others. Buy yourself something, have dinner, go to a movie, reward yourself with whatever is pleasing to you. Create a success journal. Record each and every success. Let this be a constant reminder. Learn to laugh at yourself.

7. Self-Talk and Visualization

Positive talk. You must talk positive to yourself, all the time. Out loud, in the car, make a tape of your positive thoughts. No negativity. “I can, I will!” Thinking out loud is a great exercise. It’s a great way to help organize your thoughts. Visualize yourself doing something that you may feel uncomfortable with, prospecting for new business, closing a sale, maybe talking to your boss, going for a promotion, bringing a potential issue to the table, going to a meeting, walking into a room of people for a function, etc. Picture it in your mind’s eye, plan it out just the way you want it to be. Over and over again, role play it with someone. The more you practice this up until that moment, the better it will go.

8. Move On

Learn to let it go. Negativity is contagious. It spreads to all other customers and employees. One customer has nothing to do with the next. One employee has nothing to do with the next. Don’t pass it on. Don’t drag out a problem. Let it go.

9. Education

You must commit to being a life long learner. Watch the news, read newspaper, trade journals, take adult education or college courses, etc. The more you educate yourself the more knowledge and value you bring to each relationship both business and personal.

10. Working Smarter, Not Harder

Do your homework, be prepared. Know your product/service, know your customer. Listen to the customer. Know the competition. Be organized! Use a dayminder, electronic organizer, 1-31 system, Goldmine and act software. Cleanup everything. Start fresh. Keep a clean space, get rid of dirty mugs, post-its that are old, cans of coke, make sure you have all the supplies you need for the day. Keep any important product knowledge in front of you. Keep your tool kit with you.

11. Goals

What are your personal and professional goals? What are you going to do today to get closer to those goals? Remember it’s a full time job being you! Keep a list of these goals and the steps you must take to reach them. Cross off the steps as you accomplish them. If a day goes by that you haven’t crossed off a step, then you haven’t worked hard enough for that day. If you know where you are, you’ll know where you’re going. On the way to work listen to motivational tapes. Set goals for the day (any of this that you can do at the end of each day is ideal for the next day) What do you have to get done, what’s priority? What deadlines do you have? Be sure you know who you have to follow-up with. Review your notes from yesterday – perhaps you’ll see a better way to have handled an objection.

12. Mistakes

“Failure can only be accomplished by those who don’t take risks. For they have truly stopped growing.” Chris Mullins People need to feel that it’s okay to make mistakes. If they know it’s safe, then they’ll learn easier and in crisis you’ll all pull together. Three words to live by YES, I CAN! Tell yourself everyday … yes I can! “If you believe they’ll believe” Decide to make a difference! Organization’s interested in publishing these articles in an internal or external newsletter please email us. There will no charge to reprint articles.