Posted August 24th, 2010 by Robin Snow

Our Call monitoring service evaluates and audits telephone, email communications. We will provide detailed feedback to you or your managers and supervisors and share our EXCLUSIVELY DEVELOPED, TESTED AND PROTECTED solutions equipping you with ways to better and more expediently handle the communication.

Track Incoming Calls

  • Measure the effectiveness of your ads by tracking the incoming calls from each campaign
  • Inbound calls are recorded online and the caller’s contact information is put in your database
  • Call reports (ie. with notes, recordings, results, etc.) are instantly available online on our secure website
  • A must have for marketing analysis, training and evaluation

It starts with an advertisement. Note how the ads below each have a phone number to call.

The incoming calls for your your ads can be tracked.

You’ll be able to see the number of calls each day that the ad is running.

You will be able to access detailed reports on each individual call.


Setup is simple…

Put unique tracking numbers in your marketing and advertising campaigns. Get as many toll-free or local numbers as you need and point the tracking numbers to any phone number you choose (your office, call center, sales department, cell phone, etc.).

You don’t need any special hardware or phone lines. This generally takes thirty (30) minutes to set up.

You have access all your call activity reports and recordings on a secure, password protected website. All calls are archived every 2 minutes so you can monitor activity immediately!

Yes, it’s that simple!

Track Outbound Calls

  • Track and record outbound calls from your salespeople to your prospects and clients
  • No equipment or hardware is involved – use your existing phone system
  • Call reports are instantly available online on our secure website
  • Determine how many sales calls are made and how long reps are on the phone
  • Calls may be saved and shared online for training and coaching
  • A must have for exceptional telephone sales conversion


View call reports on indiviual sale persons.


View reports broken down by individual days.


You have access all your call activity reports and recordings on a secure, password protected website. All calls are archived every 2 minutes so you can monitor activity immediately!

We give you an outbound phone number. You can program that number into your reps speed dial. Every time they make an outbound sales call they simply push that button and dial the prospect’s phone number.

You don’t need any special hardware or phone lines. This generally takes thirty (30) minutes to set up.

Yes, it’s that simple!

Track Calls From Your Website

People track everything on their website… click throughs, visitors, bounce rates, leads and on and on.

But, one of the most overlooked and import metrics to look at is how many phone calls are coming from your website and how are those calls being handled.

We call this offline conversion. Everybody is tracking their online conversion. But how do you know how many people call you as a result of being on your site?

For many businesses a phone call is more valuable than a form submission from a website.  And a lot of visitors to your site browse at their leisure and when they’re ready pick up the phone and call.

Even if you’re selling a product directly online.  A lot of people have questions before they buy and this a critical component to measure.

So why aren’t you tracking your calls from your website?

Well now you can.

And we’ll take in a step further.  You can track precisely how many calls come from all of your online advertising including:

  • Third party directory listings
  • Keyword advertising
  • Banner ads
  • Multiple websites
  • Anywhere on the web…